Refund policy

Return & Refund Policy

Last Updated: July 2026

At Wickora57, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.

30-Day Return Policy

We offer free returns within 30 days of delivery.

To qualify for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Clearance or final sale items
Personalized or custom-made products
Products damaged due to misuse or improper handling

How to Request a Return

Please contact our support team at support@wickora57.shop and provide:

Order number
Customer name
Reason for return
Photos (if applicable)

Our team will provide return instructions.

Refunds

Once your return is received and inspected, we will notify you regarding approval.

Approved refunds will be processed to the original payment method within 5-10 business days.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost.